SYSTEMS THINKING (BUILDING THE MACHINE)
SCRIPTURE: Let all things be done decently and in order. (1 Corinthians 14:40)
THE ENTREPRENEUR’S REFLECTION
A business is a machine. Input -> Process -> Output.
If the burger tastes different every time you make it, you don’t have a business; you have a hobby. McDonalds is not successful because they have the best burgers; they are successful because the burger tastes the same in Harare as it does in London. Systematize the predictable so you can humanize the exceptional.
THE EXECUTION PROTOCOL
The Checklist: Create a checklist for your core service delivery.
The Script: Write a script for answering the phone. Standardize the greeting.
Automate: Use a free tool (like WhatsApp Business auto-replies) to handle common questions.
